Legal warranty policy
Per the Royal Legislative Decree 1/2007 of November 16, which approves the text of the General Law for the Defense of Consumers and Users and other complementary laws; all GANDIABLASCO® branded products are guaranteed for a period of two years from the invoice date against any material or manufacturing defect that affects their functionality.
Claims relating to materials or manufacturing defects should be directed to the authorized distributor of GANDIA BLASCO, S.A. (owner of the GANDIABLASCO® brand) from whom the product was purchased directly, notifying the incident and including the photographs necessary to show the claimed defect, as well as the invoice or sale receipt.
Once the incident has been reviewed, provided that the product has been kept under normal conditions of use and the specified maintenance procedures have been carried out, and provided that the lack of conformity of the product is due to a defect in materials or manufacturing, only GANDIA BLASCO, S.A. will have the power to determine the rectification option, which may be to repair or replace the product, at no cost to the consumer or end user, or even to reduce the price of the product, depending on the magnitude of the defect and/or the inability of applying any of the other options.
GANDIA BLASCO, S.A. will not be responsible, under any circumstance, for damages or defects caused by events unrelated to the manufacturing of the product or by consequences of catastrophic atmospheric causes (fire, floods, earthquakes, etc.), of accidents (blows, falls, etc.), by manipulation or attempted repair by a third party as well as storage in inadequate conditions by the client or user, by damages caused during transportation, distribution and/or delivery of the product to the client or user or by improper use or maintenance of the product by the user; as well as defects or imperfections that resulted from the passage of time or damage resulting from the use itself (loss of color or brightness, changes in wood texture, scratches on structures or worn on upholstery due to use or improper or incorrect stacking, etc.)
GANDIA BLASCO, S.A. is not liable for damages caused to people or objects due to improper use or maintenance.
Post-sales repair and services
Outside of the warranty period, or when the warranty is canceled by the above assumptions, Technical Service may offer an estimate for a repair service. In these instances, transportation costs in both directions shall be paid for by the client. Both the cost of the repair and transportation costs must be paid before proceeding with the repairs.